Shipping Policy

Effective Date: 11/18/2025

Last Updated: 9/23/2026

1. Introduction

At Hobby Tech Supply, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, hobbytechsupply.com.

2. Shipping Destinations

• Countries We Ship To:

• United States

• Future Expansion:

• We are continually working to expand our shipping destinations. Please check back for updates.

3. Shipping Costs

• Domestic Shipping (United States):

  • Standard Shipping: FREE standard shipping on all orders of $300.00 and up

    • The free shipping threshold applies to the subtotal after discounts and before taxes.

  • Standard Shipping (orders under $300.00): Flat rate by order subtotal

    • $0.00 – $100.00: $7.99
    • $100.01 – $200.00: $14.99
    • $200.01 – $300.00: $19.99

• Supplier-Specific Shipping Terms

  Some products ship directly from our supplier or manufacturer partners and may be subject to supplier-specific shipping rates, handling fees, delivery timelines, minimum order thresholds, or freight requirements. These supplier-specific terms may differ from Hobby Tech Supply’s standard shipping policy and may override general free-shipping offers where applicable.

  When a product is subject to supplier-specific shipping terms, the applicable shipping rate or threshold will be based on the supplier’s current fulfillment requirements.

  Phrozen Products

  Phrozen products ship directly from the supplier. Phrozen orders under $333.34 are subject to a $60 supplier-direct shipping charge. Phrozen orders of $333.34 or more may qualify for free supplier-direct shipping unless otherwise stated.

  Hazardous Materials (HAZMAT) Products

  Certain products are classified as hazardous materials (HAZMAT) for transport and require special handling, packaging, and ground-only shipping. A $54.95 HAZMAT shipping and handling charge applies to these items. This charge applies in addition to, and is not waived by, our free shipping offer or any other shipping promotion. HAZMAT items currently include Sunstone Permanent Jewelry argon tanks (compressed gas cylinders). HAZMAT items ship by ground only and cannot be shipped by air or expedited service. The applicable charge is displayed at checkout.

• No Hidden Fees:

  • All shipping costs and sales taxes are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

• Processing Time:

  • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Note: Processing time does not include weekends or carrier transit time.

• Order Cut-Off Time:

  • Orders placed before 12:00 PM EST start processing the same day. Please note that shipping timelines depend on each vendor’s schedule, so same-day shipping cannot be guaranteed.

• Weekend and Holiday Orders:

  • Orders placed on weekends or public holidays will be processed on the next business day.

• Note: If your order contains items from multiple vendors, they may ship separately, and each shipment will have its own tracking number.

5. Estimated Delivery Time

• Domestic Shipping:

  • Standard Shipping: 7-10 business days

• International Shipping:

  • Coming Soon!

• Note: Delivery timeframes are estimates. Actual processing and transit times vary by vendor and carrier and cannot be guaranteed. We are not responsible for supplier delays or carrier issues caused by factors outside our control, including vendor shipment issues or weather-related carrier disruptions.

6. Shipping Methods and Carriers

• Reliable Carriers:

  • Domestic Carriers: USPS, FedEx, UPS

• We partner with reputable carriers to ensure your package arrives on time and safely.

• Shipment Tracking:

• All orders include tracking information, which will be provided via email once your order has shipped.

• Orders fulfilled by multiple vendors may arrive in separate packages. Each will include its own tracking number.

• Insurance:

• Most shipments include limited carrier insurance. Additional coverage may be provided by certain vendors. If your order arrives damaged or missing items, please contact us so we can assist with a resolution.

7. Order Tracking

• Tracking Information:

  • After your order has been shipped, you will receive an email containing:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

• How to Track Your Order:

  • Visit hobbytechsupply.com/track-order or the carrier's website.

  • Enter your tracking number to view the status and estimated delivery date.

  • If your order is split into multiple shipments, you will receive separate tracking emails for each package.

• Assistance:

  • If you have questions or need assistance with tracking, please contact our Support team at support@hobbytechsupply.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:

  • If your package is delayed beyond the estimated delivery time, please contact us at support@hobbytechsupply.com or (412) 202-4410.

• Lost Packages:

  • If your tracking information indicates that your package was delivered but you have not received it, please complete the following steps:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

      • We may also ask you to file a missing package claim with the carrier so we can proceed with a replacement or resolution.

8.2 Damaged Packages

• Before unpacking: Please take clear photos or video of the package, including the outer packaging and all shipping labels and tracking numbers. This evidence is required for damage claims.

• Report within 14 days: Contact us at support@hobbytechsupply.com within 14 days of delivery with your order number, a description of the damage, and your photos or video.

• Resolution: Damaged products are replaced, and pickup of the damaged item is arranged at no cost to you. If a replacement is not available, we will issue a full refund.

• Note: Replacements will NOT be authorized if damage is caused by customer misuse or improper setup.

9. Missing or Incomplete Items

• Report within 14 days: Contact us within 14 days of receiving your package with your order number and details of the missing item(s). Refunds will NOT be authorized if missing items are reported late.

• Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund for them.

10. Return and Refund Policy

• Free cancellation: Orders may be canceled free of charge within 24 hours of purchase, as long as the order has not shipped. Intercepting a shipped order or refusing delivery carries a 7% service fee.

• Returns for any reason: Undamaged products may be returned within 15 days of delivery, with prior approval, all accessories, and the original packaging and protective materials.

• Service fees: 7% for unopened items, 20% for opened but unused items, and 30% for used items, deducted from the refund.

• Return shipping: Return shipping costs are the customer's responsibility on returns for any reason. Defective, damaged, or incorrect items reported within 14 days are picked up at no cost to you. On returns of orders that shipped free, the actual outbound shipping cost we paid may also be deducted.

• Defects and damage: Defects and shipping damage reported within 14 days of delivery are replaced. After 14 days, the manufacturer's warranty on the product page applies.

• Non-returnable: Consumables, separately purchased materials, and filters.

• Supplier terms: Where a supplier's terms are stricter than ours, the supplier's terms apply. See Section 9 of our Return and Refund Policy.

• Refunds: Refunds are typically processed within 12 business days after the returned item is received and inspected, and are issued to the original payment method. For supplier-fulfilled items, the refund is issued after the supplier completes its evaluation and issues its credit.

• For full details, please see our Return and Refund Policy.

11. Incorrect Address

• Address Accuracy:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Once an order is placed, if an error is identified, contact us immediately. If the item has not yet shipped, we may be able to update your address as requested.

• Returned Packages:

  • If a package is returned to us due to an incorrect address:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

12. International Customs and Duties

• Coming Soon!

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: support@hobbytechsupply.com

• Customer Service Phone: 412-202-4410

Our customer service team is available Monday to Friday, 8 AM to 4 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Hobby Tech Supply!

We appreciate your business and are committed to providing you with exceptional service.

Legal Entity:
Ashrei Ventures LLC d/b/a Hobby Tech Supply
502 W 7th St ste 100, Erie, PA 16502

Hobby Tech Supply is a trade name (DBA) owned and operated by Ashrei Ventures LLC, a Pennsylvania limited liability company.