FAQs
📦 About Our Products
What does Hobby Tech Supply sell?
We offer a curated selection of premium hobby technology including telescopes, microscopes, drones, 3D printers, cameras, robotics kits, and maker tools—everything you need to explore, create, and innovate.
Are your products beginner-friendly?
Yes! Many items include quick-start guides, preset modes, and intuitive interfaces designed for beginners. We also offer advanced gear for experienced makers and explorers.
Do your products come with a warranty?
Most manufacturers include a 1-year manufacturer warranty, with some offering extended coverage. Warranty details are listed on each product page and are specific to the manufacturer. Check for your specific item.
🚚 Shipping & Delivery
Where do you ship?
We currently ship throughout the United States, including Alaska and Hawaii (for a shipping upcharge).
International shipping is coming soon!
How long does shipping take?
Orders are processed in 1–2 business days, with standard delivery typically 7–10 business days depending on product, supplier, and carrier. Specialty, freight, or heavy items may take longer.
Can I track my order?
Absolutely. As soon as your order ships, we’ll email you a tracking number so you can follow every step of the delivery.
↩️ Returns & Support
What is your return policy?
Undamaged products may be returned for any reason within 15 days of delivery, with prior approval, all accessories, and the original packaging. A service fee is deducted from the refund: 7% unopened, 20% opened but unused, 30% used. Return shipping is the customer’s responsibility. Orders can be canceled free within 24 hours of purchase if they haven’t shipped yet. Defects, shipping damage, and missing or incorrect items must be reported within 14 days of delivery and are replaced at no cost. Some suppliers have stricter terms, which we confirm in writing before you ship anything back. See our full Return and Refund Policy for details.
What should I do if something arrives damaged?
Please take photos or video of the package, including the outer packaging and shipping labels, before unpacking. Then contact us within 14 days of delivery with your order number and photos. We’ll arrange a pickup and a replacement at no cost to you.
Do you offer customer support?
Yes—we’re here to help. Whether you need setup assistance, troubleshooting, or personalized recommendations, our team is always ready to assist. You can reach out at support@hobbytechsupply.com or 412-202-4410.
💳 Payments & Financing
What payment options are available?
We accept major credit cards, Shop Pay, PayPal, and more.
Do you offer financing or payment plans?
Yes! Choose Shop Pay Installments or Affirm at checkout to split your purchase into interest-free payments.