Refund policy

Return and Refund Policy

Effective Date: 11/18/2025

Last Updated: 4/28/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Hobby Tech Supply website at https://hobbytechsupply.com.

2. Contact Information

If you have questions about returns or refunds, please contact our Customer Service team:

Email: support@hobbytechsupply.com
Phone: 412-202-4410
Hours: Monday–Friday, 8 AM to 4 PM EST

3. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions below.

3.1 General Eligibility Requirements

To qualify for a return:

  • Unused & Undamaged: Item must be unused, undamaged, and in the same condition received.

  • Used Items: Used items cannot be returned unless defective.

  • Original Packaging: Item must be returned in original packaging with all accessories, manuals, and free gifts.

  • Proof of Purchase: Order number or receipt is required.

  • Return Shipping Window: Once approved, the return must be shipped within 14 days.

3.2 Change-of-Mind Returns

  • Must be requested within 30 days of delivery.

  • Items must be unopened, unused, and in original condition.

  • Refund will be issued to the original payment method, minus any applicable restocking fees.

3.3 Defective or Damaged Goods

  • Must be reported within 30 days of delivery.

  • Photos or videos documenting the defect/damage are required.

  • We will offer a replacement or full refund, including return shipping.

3.4 Incorrect Product Received

  • Must be reported immediately upon receipt.

  • We will cover all return shipping costs and send the correct item promptly.

3.5 Product Never Arrived

If your package does not arrive within the estimated delivery window:

  1. Verify the shipping address is correct.

  2. Check with neighbors or building management.

  3. Contact us for assistance.

  4. We may require a missing-package claim with the carrier before issuing a refund or replacement.

If confirmed lost, the order will be replaced or refunded in full.

3.6 Order Cancellation

  • Orders may be canceled before shipment.

  • Once shipped, cancellation is no longer possible; you may request a return after delivery.

3.7 Multi-Vendor Fulfillment

Some orders are fulfilled by different vendors:

  • Returns may need to be shipped to different vendor return centers.

  • Items fulfilled by multiple vendors cannot be combined into a single return shipment.

  • You will receive exact return instructions for each item.

4. Return Process

4.1 Initiating a Return

To begin a return:

  • Email support@hobbytechsupply.com or call 412-202-4410 within the appropriate claim window.

  • Provide your order number and reason for the return.

  • If approved, we will send detailed return instructions and an RMA number.

  • A prepaid return label is provided if approved.

4.2 Preparing Your Return

  • Pack the item securely in original packaging.

  • Include all accessories, manuals, and free gifts.

  • Include the RMA form or return instructions.

  • Attach the return label (if provided).

4.3 Shipping the Return

  • Use a trackable shipping method for all returns.

  • Follow all return instructions as provided.

  • Ship the item within 14 days of approval.

4.4 Multi-Vendor Returns

Ensure each return shipment is sent to the correct address when multiple vendors are involved.

5. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs for:

  • Change-of-mind returns

  • Incorrect selection or preference-based returns

  • Items returned without defect

Company Responsibility

We cover return shipping when the return is due to:

  • Defective or damaged products

  • Incorrect items received

  • Fulfillment errors

Restocking Fees

Any restocking fees will be disclosed before return approval. 

6. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Gift cards

  • Items showing signs of use, wear, activation, or installation

  • Items reported damaged or missing after the 30-day claim window

7. Refunds

7.1 Refund Approval

Refunds are issued after:

  • Returned item is received

  • Item is inspected and confirmed eligible

You will receive an email with refund approval or denial.

7.2 Refund Processing

  • Refunds are issued to the original payment method.

  • Refunds may take up to 14 days to appear depending on your financial institution.

Refunds will NOT be authorized when:

  • Damage is caused by misuse or improper setup

  • Damage or missing items are reported after the 30-day claim window

  • Return requests are made after the 30-day window

7.3 Partial Refunds

Partial refunds may apply when:

  • Items are returned incomplete, damaged, or missing packaging

  • Items are returned after 30 days

8. Exchanges

We replace items if they are defective, damaged, or incorrect.

  • Defective/Incorrect Items: We cover shipping both ways.

  • Change-of-Mind Exchanges: Customer is responsible for all shipping costs.

To request an exchange, email support@hobbytechsupply.com.

9. Timelines Summary

  • Damage or Missing Items: Report within 30 days.

  • General Returns: Request within 30 days.

  • Return Shipping Window: Ship within 14 days of approval.

  • Refund Processing: Up to 14 days after inspection.

10. Legal Rights

This policy does not override statutory rights under applicable law.

11. Questions and Support

For more information:

Email: support@hobbytechsupply.com
Phone: 412-202-4410

By making a purchase on our website, you agree to this Return and Refund Policy.
Thank you for shopping at Hobby Tech Supply — we appreciate your business.

Legal Entity:
Ashrei Ventures LLC d/b/a Hobby Tech Supply
502 W 7th St ste 100, Erie, PA 16502

Hobby Tech Supply is a trade name (DBA) owned and operated by Ashrei Ventures LLC, a Pennsylvania limited liability company.