Refund policy
Return and Refund Policy
Effective Date: 11/18/2025
Last Updated: 9/23/2026
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Hobby Tech Supply website at https://hobbytechsupply.com.
2. Contact Information
If you have questions about returns or refunds, please contact our Customer Service team:
Email: support@hobbytechsupply.com
Phone: 412-202-4410
Hours: Monday–Friday, 8 AM to 4 PM EST
3. Order Cancellation
Within 24 hours of purchase: You may cancel your order free of charge by contacting us within 24 hours of placing it, as long as it has not shipped yet. Many orders ship directly from the manufacturer within a day; once an order has shipped, the intercept terms below apply.
Shipped but not yet delivered: You may ask us to intercept the shipment. A 7% service fee applies, and interception depends on the carrier.
Refusing delivery: If you refuse the package at delivery, it is returned to the supplier's warehouse and a 7% service fee, plus any return freight charged by the carrier or supplier, is deducted from your refund.
4. 15-Day Returns
You may return undamaged products for a refund, for any reason, within 15 days of delivery.
4.1 Return Requirements
Returns must be approved in advance. Items sent back without approval may be refused and not refunded.
Items must include all accessories and the original packaging and protective materials.
If your order included free gifts, return them with the main item, or the gift's value will be deducted from your refund. Opened consumable gifts cannot be returned.
Proof of purchase (order number or receipt) is required.
Approved returns must be shipped within 14 days of approval.
4.2 Service Fees
A service fee is deducted from the refund based on the condition of the returned item:
| Product | Condition | Service Fee |
|---|---|---|
| Machine & accessories | Unopened | 7% |
| Machine | Opened, unused | 20% |
| Accessories | Opened, unused | 20% |
| Machine & accessories | Used | 30% |
Used items are accepted only where the manufacturer accepts used returns. Some brands charge higher service fees or do not accept certain items back; see Section 9.
4.3 Return Shipping
Return shipping costs are the customer's responsibility. Once your return is approved, we or the fulfilling supplier will arrange a courier pickup or send you return instructions. Pack the product securely in its original packaging and protective materials. We are not responsible for damage or loss that occurs during a return shipment caused by inadequate packing.
4.4 Non-Returnable Items
Consumables and separately purchased materials (including filters for smoke purifiers and fume extractors)
Custom or personalized products, and custom or bulk orders placed under separate terms
Gift cards
Compressed gas cylinders (such as argon tanks), unless returned empty according to the manufacturer's instructions; the manufacturer's restocking fee applies
Services already provided, such as training, calibration, and protection plans or subscriptions
Items the fulfilling supplier does not accept for return under its own published terms
5. Defective or Damaged Products (Replacement)
You may request a replacement within 14 calendar days of delivery if:
The product has a manufacturing or quality defect, or
The product was damaged, externally or internally, by improper transportation or rough handling during shipping.
5.1 Required Evidence
Please take clear photos or video of the package before unpacking. This evidence is required for damage claims. An unboxing video is strongly recommended; some manufacturers require one.
For shipping damage, include photos of the outer packaging and all shipping labels and tracking numbers on the package.
For a quality issue found after unpacking, include a description of the issue, photos or video, and the product's serial number (SN).
5.2 Replacement Process
Email support@hobbytechsupply.com with your order number, a description of the issue, and the photos or videos above.
We will review your request within 1–2 business days and email you the next steps.
If approved, a pickup is arranged within 3–5 business days at no cost to you. Keep the original packaging (or equivalent protective packaging) and attach the waybill we provide.
Once the item has been collected, the replacement ships. Delivery time depends on stock availability.
Defective or damaged products are replaced, not refunded. If a replacement is not available, we will issue a full refund. If inspection finds no defect or finds damage caused after delivery, the return shipping cost is deducted from any refund or charged before the item is sent back.
5.3 After 14 Days
Defects found after the 14-day replacement window are handled under the manufacturer's warranty listed on the product page, including that warranty's shipping terms.
6. Incorrect Product or Missing Items
Incorrect product: Report it within 14 days of delivery. We will cover all return shipping and send the correct item promptly.
Missing items: Report them within 14 days of delivery with your order number and details of the missing item(s). We will send the missing item(s) or issue a refund for them.
Package never arrived: Verify the shipping address, check with neighbors or building management, and contact us. We may require a missing-package claim with the carrier before issuing a refund or replacement. If the package is confirmed lost, the order will be replaced or refunded in full.
7. How to Request a Return
Email support@hobbytechsupply.com or call 412-202-4410 with:
Your original order number and the exact product name(s) to be returned
A brief reason for the return and any supporting evidence (screenshots, photos, videos, or operation logs if applicable)
We will review your request within 2 business days and send instructions. Some orders are fulfilled by different suppliers; items from different suppliers may need to be returned separately, and you will receive instructions for each item.
8. Refunds
The refund process begins once the returned product has been received and inspected by us or by the fulfilling supplier. For supplier-fulfilled items, the refund is issued after the supplier completes its evaluation and issues its credit.
Refunds are typically processed within 12 business days after inspection, though timing also depends on your bank.
Refunds are issued to the original payment method only, and you will receive an email when the refund is issued.
Refund amounts may be adjusted if returned items are missing parts, accessories, or packaging.
Original shipping and HAZMAT handling charges are non-refundable except where the return is due to our or the supplier's error. On returns for any reason of orders that shipped free, the actual outbound shipping cost we paid may also be deducted from the refund.
9. Supplier-Fulfilled Orders
Most products sold by Hobby Tech Supply ship directly from the manufacturer or an authorized supplier. Where a supplier's return terms are stricter than this policy (for example, a shorter claim window, a higher service fee, or items it does not accept back), the supplier's terms apply. We disclose those terms in writing before you ship anything back. Brand-specific policies published on our website (for example, Flashforge, 3D Potter, Banggood) are part of this policy.
10. Timelines Summary
Free cancellation: Within 24 hours of purchase
Returns for any reason: Within 15 days of delivery (service fee applies)
Defects, shipping damage, missing or incorrect items: Report within 14 days of delivery
Refund processing: About 12 business days after inspection
11. Legal Rights
This policy does not override statutory rights under applicable law. Warranty coverage is provided separately under each manufacturer's warranty listed on the product page.
12. Questions and Support
Email: support@hobbytechsupply.com
Phone: 412-202-4410
By making a purchase on our website, you agree to this Return and Refund Policy.
Thank you for shopping at Hobby Tech Supply — we appreciate your business.
Legal Entity: Ashrei Ventures LLC d/b/a Hobby Tech Supply
502 W 7th St ste 100, Erie, PA 16502
Hobby Tech Supply is a trade name (DBA) owned and operated by Ashrei Ventures LLC, a Pennsylvania limited liability company.