3DMakerpro Moose portable 3D scanner front view showing dual camera sensors
3DMakerpro Moose 3D scanner scanning a detailed object demonstrating capture accuracy
3DMakerpro Moose handheld 3D scanner in use showing ergonomic grip design
3DMakerpro Moose 3D scanner side profile view highlighting compact portable design
3DMakerpro Moose 3D scanner scanning results and 3D model output example
3DMakerpro Moose 3D scanner with turntable accessory for automated object scanning
3DMakerpro Moose 3D scanner package contents and included accessories
3DMakerpro Moose entry-level 3D scanner product photo on white background
3DMakerpro Moose portable 3D scanner front view showing dual camera sensors
3DMakerpro Moose 3D scanner scanning a detailed object demonstrating capture accuracy
3DMakerpro Moose handheld 3D scanner in use showing ergonomic grip design
3DMakerpro Moose 3D scanner side profile view highlighting compact portable design
3DMakerpro Moose 3D scanner scanning results and 3D model output example
3DMakerpro Moose 3D scanner with turntable accessory for automated object scanning
3DMakerpro Moose 3D scanner package contents and included accessories
3DMakerpro Moose entry-level 3D scanner product photo on white background
3D Maker Pro

3DMakerpro Moose 3D Scanner

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$699.00
/
Shipping always FREE on orders $100+
Select Combos
  • In stock, ready to ship
  • Backordered, shipping soon
  • Manufacturer's warranty
  • Free Domestic Shipping*
  • Ships within 1-2 business days
  • Secure checkout
  • Authorized Retailer

3DMakerpro Moose 3D Scanner

The 3DMakerpro Moose 3D Scanner is a compact handheld device built for creators who want accurate results without a complicated setup. It delivers high-precision geometry and color textures in a portable package, making it ideal for 3D printing, design work, and digital modeling.

  • High-Precision handheld design: Up to 0.03 mm accuracy and 0.07 mm resolution deliver fine geometry in a compact, easy-to-use form factor.
  • Lightweight and portable: Weighs roughly 280 g, enabling comfortable handheld scanning in real workflows beyond the desk.
  • Marker-free AI tracking: Built-in AI visual tracking enables markerless scanning, reducing setup time and simplifying on-the-go capture.
  • Color + geometry in one pass: A 24-bit color camera records full-color textures alongside geometry for presentation-ready models.
  • All-in-one scanning software: JMStudio integrates scanning, alignment, and export to STL, OBJ, and PLY in a single workflow.
  • Intelligent data processing: Smart Error Correction removes flawed or misaligned points while preserving true geometry; Auto Align stitches scans reliably in most scenarios.
  • Depth and versatility: Up to 100 mm scan depth to capture larger objects without repositioning the scanner.
  • Accessory bundles: Choose from Standard, Premium, or Luxury combos—Premium adds Turntable, Tripod, and Carrying Case; Luxury adds Smart Grip for smartphone-based on-the-go scanning.

The Moose is a practical, reliable entry point into high-precision 3D scanning. It’s designed for both beginners and seasoned creators who want solid results without a steep learning curve. Use it for 3D printing, reverse engineering, product design, digital archiving, and creative asset creation. With integrated JMStudio software and AI-assisted workflows, you can move from physical object to polished, export-ready digital models quickly and confidently. The result is a smoother path from object to printable file or digital presentation, whether you’re in a studio, classroom, or on location.

Scan Performance Parameters:

Accuracy: 0.05mm
Resolution: 0.10mm
Frame rate: 10fps
Tracking mode: AI Visual tracking
Work distance: 150-400mm
Single capture range: 200x100mm
Typical object sizes: 15-1500mm
Surface Treatment Recommendations: Certain surfaces and materials, such as transparent, reflective, or those hairy area may require a scanning spray for optimal scanning results.





Software System Requirements:

Output format: OBJ/STL/PLY/ASC
Compatible system: Windows10/11 64bit, MacOS12/13/14
Compatible mobile: Android 10.0 or later, iOS 15.0 or later (Extended support)
Minimum computer requirements: Intel Core i5 8th, 16GB RAM MX250 GPU with 2GB VRAM
Recommended computer requirements: Intel Core i7 8th, 16GB RAMNVDIA 3060 GPU with 4GB VRAM


Hardware Parameters:

Light source: NIR
Color texture: Mono color textures
USB interface: USB2.0
Dimensions: 115×70×35mm
Weight: 250g

Shipping Policy

Effective Date: 11/18/2025

1. Introduction

At Hobby Tech Supply, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, hobbytechsupply.com.

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back for updates.

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: FREE standard shipping for all orders over $100

      • The free shipping threshold applies to the subtotal after discounts and before taxes.

    • Expedited Shipping: Calculated based on item weight and priority selection (FedEx)

    • Flat Rate Shipping: $5 flat rate for orders under $100.

  • International Shipping:

    • Coming Soon!

  • No Hidden Fees:

    • All shipping costs and sales taxes are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Note: Processing time does not include weekends or carrier transit time.

  • Order Cut-Off Time:

    • Orders placed before 12:00 PM EST start processing the same day. Please note that shipping timelines depend on each vendor’s schedule, so same-day shipping cannot be guaranteed.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

  • Note: If your order contains items from multiple vendors, they may ship separately, and each shipment will have its own tracking number.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-2 business days

  • International Shipping:

    • Coming Soon!

  • Note: Delivery timeframes are estimates. Actual processing and transit times vary by vendor and carrier and cannot be guaranteed. We are not responsible for supplier delays or carrier issues caused by factors outside our control, including vendor shipment issues or weather-related carrier disruptions.

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, FedEx, UPS

    • We partner with reputable carriers to ensure your package arrives on time and safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

    • Orders fulfilled by multiple vendors may arrive in separate packages. Each will include its own tracking number.

  • Insurance:

    • Most shipments include limited carrier insurance. Additional coverage may be provided by certain vendors. If your order arrives damaged or missing items, please contact us so we can assist with a resolution.

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit hobbytechsupply.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

    • If your order is split into multiple shipments, you will receive separate tracking emails for each package.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Support team at support@hobbytechsupply.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@hobbytechsupply.com or (412) 520-1022.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it, please complete the following steps:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

        • We may also ask you to file a missing package claim with the carrier so we can proceed with a replacement or resolution.

8.2 Damaged Packages

  • Reporting Shipment Damage:

    • If your package arrives damaged:  

      • Contact us within 7 days at support@hobbytechsupply.com.

      • Note: Returns will NOT be authorized if damage is caused by customer misuse or improper setup.

    • Take photos of the damaged packaging and items.

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

9. Missing or Incomplete Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Provide your order number and details of the missing item(s).

      • Note: refunds will NOT be authorized if missing items are reported late. 

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns:

    • Damaged or Missing Items:

      • These must be reported within 7 days of receiving your package so we can file the appropriate claims with the carrier or supplier.

    • General Returns (not related to damage or missing items):

      • You may request a return within 30 days of receiving your order.

    • After approval, you will receive return shipment instructions.

  • Conditions for General Returns:

    • Items must be unused, undamaged, with all components present, and in their original packaging.

    • Certain items (e.g., personalized goods, gift cards) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

      • Restocking fees vary by manufacturer and will be clearly communicated before a return is approved. 

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs and associated fees.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information. 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

    • Once an order is placed, if an error is identified, contact us immediately. If the item has not yet shipped, we may be able to update your address as requested.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

12. International Customs and Duties

  • Coming Soon!

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@hobbytechsupply.com

  • Customer Service Phone: 412-520-1022

Our customer service team is available Monday to Friday, 8 AM to 4 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Hobby Tech Supply!

We appreciate your business and are committed to providing you with exceptional service.

3D Maker Pro
Warranty Policy
Magic care warranty covers all defects in materials and workmanship for all products produced by 3DMakerpro. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired, exchanged, or refunded. You can visit our website's after-service policy for more information about repair, exchange, and returns.

Warranty Period
At 3DMakerpro, we offer lifetime support and limited warranty for different products varying on the materials, workmanship, usage rate, and availability of the spare parts for each product. Details as below:

Product

Main Component

Warranty Period

CR-Scan 01

CR-Scan 01 Scanner

24 months

CR-Scan Lizard

CR-Scan Lizard Scanner

24 months

Magic Swift Plus

Magic Swift Plus Scanner

24 months

Whale

Whale Scanner

24 months

Mole Mole Scanner 24 months
Lynx Lynx Scanner 24 months
Seal Seal Scanner 24 months
Seal Lite Seal Lite Scanner 24 months
Moose Moose Scanner 24 months
Moose Lite Moose Lite Scanner 24 months
Eagle Eagle LiDAR Scanner (Standard) 24 months

Eagle LiDAR Scanner (Max) 24 months
(Accessories only 12 months)

Technical support will examine and identify the problem and responsibility; 3DMakerpro will cover all the test cost, labor cost and delivery fee when sending the replacement product to customers if it is a quality problem.



If the product is deemed not to be covered by this warranty, consumers are responsible for shipping cost when sending their product(s) back if the permission is granted by 3DMakerpro, and we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;

Consumers can contact service@3dmakerpro.com for more details.



How to Get Warranty Services?

Once you have decided to apply for an after-sale service, please email service@3dmakerpro.com for further instructions.

*We only provide refund service for orders from 3DMakerpro Official Store We do not support refund service for orders from third-party websites or stores, and we suggest you contact your original seller.



After-Sales Service

For after-sales services such as return/exchange/warranty, if it is not the fault of the scanner itself, 3DMakerpro will not bear the transportation cost, and if it needs to be returned to China, 3DMakerpro will not bear the possible taxes.

At the same time if the customer doesn't want/the customer directly rejects the package or return for personal reasons after delivery (must be in original condition), you may need to bear the bill of shipping and return fee of the package sent by the seller.

Part I General Terms

The limited warranty policy described below applies to all products purchased directly from 3DMakerpro or authorized vendors. To check the warranty period, please keep your original proof, like a receipt, invoice, or sales order. If the order proof is missing or unable to be provided, feel free to contact 3DMakerpro support for the backup solution; you may need to pay extra money to get the after-sales service. You can send the inquiry to service@3dmakerpro.com to learn more about it.



Part II Refund Policies

What is covered when requesting a refund
Manufacturing defects within 7 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the Product.
The actual products are different from the original description within 7 calendar days (the actual date may vary according to local laws and regulations) of the purchasing date.
Product damaged during the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the Product;
Missing accessories/contents within 7 calendar days of receiving the Product.
The request of a refund will be rejected if
The damage sustained in transit of the Product is not immediately reported when received the Product;
The refund request is made beyond 7 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the Product.;
The Product has been tampered with, or there is evidence of an unauthorized modification or disassembling.
Original accessories attachments, specifications, and packaging box are incomplete, missing, or appearance is scratched or other visible damage caused by human negligence.
Legal proof of purchase like receipt or sales order are unable to provide or have been forged or tampered with;
Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, or entry of foreign matters (liquid, dust, sand, etc.);
Labels, Serial Numbers, waterproof tags, false proof marks, etc. were tampered with or altered;
Failure and damage caused by force majeure, including fire, flood, earthquake, lightning strikes, etc.
A product has yet to be sent out in (7) calendar days after warranty service confirmation from 3DMakerpro.
Consumables such as scanning spray are non-returnable once sold without a valid reason for return.
Virtual Product Refund Policy

All sales are final for virtual products. Once sold, virtual products cannot be returned or exchanged.

How long will it take to receive a refund?
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer. In some instances, up to 30 business days will be taken.

Late or missing refunds (if applicable)

Please give it 24 hours before rechecking your bank account if you have yet to receive a refund. If the issue continues, you should contact your credit card company. It may take some time before your refund is officially posted.

The next thing to do is to contact your bank. Often processing impedes the transfer of funds.

If none of these steps work, please contact service@3dmakerpro.com, and we will gladly assist you.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, Specials items cannot be refunded.


Part III Replacement Policies

What is covered when you request a replacement

Manufacturing defects within the warranty period (the actual date may vary according to local laws and regulations).
The actual products are not matched the original description within the warranty period.
Product has been damaged in transit, which was found in the presence of the couriers or immediately unpacked and reported when receiving the product;
The request of a replacement will be rejected if

The damage sustained in transit of the product is not immediately reported when received the product;
The request for a refund is made beyond the warranty period (the actual date may vary according to local laws and regulations).;
Original accessory attachments, specifications, and packaging boxes are incomplete, missing, or cosmetic damage caused by human negligence.
Legal proof of purchase like receipt or sales order unable to be provided, or have been forged or tampered;
No quality issues in itself were found after the examination from 3DMakerpro Technical Support;
Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, or entry of foreign matters (liquid, dust, sand, etc.);
Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;
Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc.
A product has yet to be sent out in (7) calendar days after warranty service confirmation from 3DMakerpro.


Part IV warranty service policies

What is covered when request a warranty service

The quality issue is caused by the manufacturing defects or loss in normal usage or followed the official instructions during warranty period.
Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;


The request of a warranty service will be reject if

The product is no longer covered under warranty period.
The product which did not operate or installation at environmental, mechanical or electrical requirements;
Any malfunction resulted from unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
Any malfunction resulted from improper installation, incorrect use or operation not in accordance with the official instructions or manuals.;
Any malfunction resulted from unauthorized circuit modification and mismatch or misuse of the battery or ger.;
Any malfunction reliability or compatibility issues when using unauthorized third-party parts;
Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;
Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc;
A product has not been sent out in (7) calendar days after warranty service confirmation from 3DMakerpro.

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